Our Commitment to Trust: How We Manage Customer Experience at CogniFit
At CogniFit, trust is not just a value – it’s a foundation. As a platform used by individuals worldwide, we recognize that transparency, responsiveness, and ethical responsibility are crucial to delivering a meaningful customer experience. That’s why we believe it’s important to share how we manage feedback, provide support, and remain committed to respectful and authentic communication with every user.
“At CogniFit, our commitment to trust and transparency with our customers is not just a principle, it’s a responsibility we embrace every day,” emphasizes Carlos Rodríguez, CEO of CogniFit.
User feedback is one of the most important tools we have for evolving and refining our services. Whether it’s a thoughtful message, a review, or a suggestion, we take it to heart.
Currently, we gather feedback through several key channels:
- Directly on our website, where users can submit their thoughts about their experience;
- Via our mobile apps on Google Play and the App Store;
- Through direct contact with our Support Team via live chat or email support@cognifit.com.
Real people review all messages. Each piece of feedback, whether positive or critical, contributes to the continuous development of the platform. Many suggestions help us better understand user needs, especially regarding instructions, clarity, or usability.
“There were a couple of exercises that I simply didn’t understand what to do. Showing an example up front would be helpful. Otherwise, my score will be skewed by a factor not related to the testing,” (David Farr, United States).
“An instructive video would have helped,” (Jarman, United States)
At the same time, we’re honored to receive messages of encouragement and appreciation from users around the world:
“High-quality interventions. I am so happy to have this resource for testing and intervention! With over a decade of teaching students with disabilities and providing educational therapy, I love the actionable data it provides. My students enjoy the activities, and I see improvements for all of them! I’m excited about the possibilities of side-by-side cognitive testing reports that could show ‘benchmark’ growth, instead of only stand-alone reports,” (Courtney Montgomery, United States).
“Appreciate the encouragement. Attractive, helpful for an assessment of my performance, with clear explanations. A challenge that I would like to repeat and continue,” (Cristina, Romania).
“I have had an excellent experience with CogniFit. I improve my abilities, and my memory gets better,” (Jefferson Souza, Brazil).
We are grateful to every user who takes the time to share their experience. Each message helps us grow and improve.
A Human Approach to Support
At CogniFit, customer support is never outsourced to third parties or fully automated systems. While our website includes an initial automated live chat to assist with common questions, every message that requires human attention is handled by a trained member of our Support Team – someone who listens, responds, and takes ownership.
Our support philosophy is built on four key principles:
- Clarity: We explain things in clear, accessible language;
- Respect & Integrity: Every user deserves a thoughtful and professional response;
We believe that trust is built through real conversations – and real people behind them.
A Global Platform with a Local Feel
As of June 2025, CogniFit is used by more than 5.5 million users worldwide. To meet the needs of our growing global community, the platform is available in over 20 languages, with localized content and support designed to create an intuitive and inclusive experience.
No matter where someone uses CogniFit – in English, Spanish, French, German, Portuguese, Italian, or another supported language – they receive the same standard of care, privacy, and quality.
Transparency You Can Count On
Trust is not only about what we say – it’s about how we operate. That’s why we make our policies accessible and easy to understand. They are designed to clearly outline how we work, what users can expect, and how their information is handled.
- Terms of Service: What users can expect when using our platform.
- Privacy Policy: How we handle personal data, with full respect for global privacy standards.
Transparency isn’t just a word – it’s how we work, communicate, and evolve with our users.
Our Ongoing Commitment
We know that trust takes time to build and consistency to maintain. That’s why we stay focused on what matters most:
- Honest, transparent communication;
- Ethical handling of user feedback;
- Personal, timely support from real people;
- Respect for every user, regardless of their country or language.
If you ever have a question or want to share your experience, we’re always here.
For any support inquiries, please contact us via the live chat on our homepage at www.cognifit.com, or by email at support@cognifit.com – this is the fastest and most effective way to reach us.
We also welcome your feedback and ideas through our official social media channels – LinkedIn, X (formerly Twitter), Facebook, Instagram and YouTube – where we share updates, insights, and connect with our global community.
Please note that we do not provide customer support via social media; however, we’re always happy to hear from you and appreciate your engagement.
We’re always listening – and we thank you for growing with us.
